Thank you for shopping with The Cocktail Guys

 

If you are not entirely satisfied with your purchase, we're here to help.

 

Refund / replacement

 

The Cocktail Guys will issue a full refund or replacement of goods in all instances where:

-Products are supplied damaged

-Products you have ordered are returned to The Cocktail Guys as undeliverable by the postal service

-You exercise your cancellation rights and you have cancelled the Contract between us within the 14-day cooling-off period

-You return your purchase within 14 calendar days of purchase

-A refund or replacement will be issued to you following receipt by The Cocktail Guys of the returned goods. Such refund or replacement will be provided within 14 days of the date the returned goods are received.

 

 

Refunds

Refunds will be limited to the maximum value of the original order, will only be issued against the same payment details as supplied to pay for the goods. The Cocktail Guys reserve the right to proportionately reduce the level of the refund if only some of the original quantity of products is returned, or if some of the products have been used. In the case of goods returned under your cancellation right, these must be returned undamaged and unused to qualify for a refund.

 

For a refund, please write to us at thecocktailguyss@gmail.com, including a photo of the product showing that it is defective. Give us 7 days to examine the product before we respond to you.