Privacy Policy
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Information you give us
This is information about you that you give us by filling in forms on our website, applications or other media ("our sites") or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our sites, subscribe to any services we may offer from time to time, place an order on our sites, participate in discussion boards or other social media functions on our sites, enter a competition, promotion or survey, and when you report a problem with our sites, products or services. The information you give us may include your name, address, e-mail address, social media details, phone number, financial and credit card information, personal description and images, as necessary for us to do what we need to do.
Information we collect about you
We use our sites and communications to facilitate the provision of information about us or our customers to you. With regard to each of your visits to our sites and any correspondence (including emails) that may flow between us we may automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information for using the site/application, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
information about your visit, including the full Uniform Resource Locators (URL) click streamed to, through and from our sites (including date and time); page response times, download errors, timing of your responses, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
Cookies and Pixels
Our sites use cookies for the purposes of site/application functionality. Cookies are very small text files that are stored on your computer when you visit some sites or use some applications. They are used by most websites to tailor information and marketing messages to better suit your needs, as well as to store login or personal information for your convenience. Most web browsers allow some control over most cookies through the browser settings.
Purposes for which we may process the information
We use information held about you in the following ways:
We will use this information:
to carry out our obligations arising from any orders or other contracts entered into between you and us and to provide you with the information, products and services that you request from us;
helping to manage our sites;
market research, by creating anonymous profiles which match one or more of your characteristics;
to provide you with information about other products or services we offer that are similar to those that you have already purchased or enquired about with us;
to provide you, or permit selected third parties to provide you, with information about products or services we feel may interest you. If you are an existing customer in a personal capacity, we will only contact you by electronic means (e-mail, text message, direct message etc) with information about products and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are not yet a customer in a personal capacity, and where we permit selected third parties to use your data in a personal capacity, we (or they) will contact you by electronic means only if you have consented to this. If the information relates to you in a professional capacity (e.g. as an employee, director or contractor of a customer or potential customer), those restrictions do not apply. If you do not want us to use your data in any of the ways referred to above, or to pass your details on to third parties for marketing purposes, please tick or leave unticked the relevant box situated on the form on which we collect your data (e.g. on the order form or registration form) as appropriate; to notify you about changes to our sites, products or services; and
to ensure that content from our sites is presented in the most effective manner for you and for your computer.
Please note that, where you are asked to provide information to us which is of a sort that is necessary to enable us to perform a contract or fulfil a request that you make (e.g. contact, delivery or payment information) it is a requirement for us to enter and perform such a contract or fulfil your request that you provide that information – if you do not do so, we may not be able to perform your contract or fulfil your request.